Change Management and Trust

It’s all about the people

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There’s no shortage of change in the world.

And Higher Education is full of it, especially in the UK where I work. For instance, , describes itself as ‘the home of UK higher education debate, and if you read through some of their recent articles you’ll certainly get a very clear sense of a sector that’s undergoing a lot of change.

And, of course, it sounds like ‘wonky’, so that’s quite a fun starting point.

A there by Dale Munday looks to make the case that institutional governance needs to not be driven top down. Given that a lot of the kinds of policy creation and implementation that he’s talking about, is about driving change, I think there is a lot in Dale’s piece that is really timely.

I think the gist of his piece is that traditional top-down approaches to policy creation frequently exclude the voices of students, faculty, and administrative staff — those most directly impacted. This disconnect leads to policies that are well-meaning but impractical, particularly in areas like Technology-Enhanced Learning (TEL), where policies may overlook workload pressures, digital literacy gaps, and infrastructure disparities.

To bridge this gap, institutions must adopt participatory and evidence-based policy development…