Member-only story
I’m a wheelchair user: Why do you think I can’t understand you ?
This week I had a five hour train journey for a key note speakers talk that I was delivering for 200 people.
The hotel presented many challenges from cold food to a very inaccessible bedroom despite it being advertised as accessible.
On the whole the staff were friendly and nice, with the exception of the two duty managers. The second of which was aggressive in how she talked and wasn’t open to feedback. However, this is about the first duty manager.
After arriving off the second train in Woking there were no taxi’s in the rank. We were told it was a short walk to the hotel, but short is relative.
For me, I have an electric wheelchair so I’m happy driving it where ever; like my own personal go kart. Accompanying me wasn’t a carer but my Mum. She uses a stick to walk on a normal day, but she twisted her ankle a couple of days before. This meant walking any distance was hard for her. Especially when her son decides to go left instead of right adding to the distance she had to hobble.
When we get in to the hotel, my mum decides to sit down. There are two people already with customers and another two in front of us.
It wasn’t long before it was my turn and I was speaking with a softly spoken man who was the duty…
